Pathetic service delivery

Forced to give 1 star or else I won't be able to write this review.

Please note that I app**** for a fibre line for my home on the 5th of April 2024. Your website as well as the individual assisting in completing the process advised that it takes 14 days for the installation to be done. To date nothing has been done, we received our router within no time but every time we enquire about the actual installation for the fibre, we get told its escalated. This is beyond ridiculous as today we were told that there were technical issues, and it has been escalated again. We have been told numerous times about the escalation just as we have been asked repeatedly for proof of residence which we submitted more than once.

I have many accounts with Vodacom, and this has by far been the worst experience for me. This needs to be resolved asap or I will cancel this transaction and go with another service provider.

I look forward to your response.

Abbas Kader