1 reviews | Active since Jan 2011
Pathetic service delivery
SR*** Logged a ticket Friday 27th August after my fiber went down. With the ticket logged it said we will receive a response within 48h. Never happened. Eventually chased down the tech (Thombane) who installed the fiber who said he will assist us, this was Monday 30th. Also got in contact with Hercules at the service delivery department who confirmed this, and made an escalation, but normally from logging the ticket to resolve takes 3 days. Tuesday the tech said he will come during the day, never showed. Wednesday I was straight out told, weather is bad, we are not servicing anyone. Thursday, again the same thing, we are booked for the day. Surprise, surprise no one rocks up. Phoned the tech, who then tells me, he does not work for Vodacom anymore, quit yesterday, because of non-payment. Phoned Hercules who then said he raised it with his superior and thinks the tech is BS'ing us.
In a day and age where most people are reliant on their internet, working from home, you get this don't care service. You are paying for a service that does not exist, and have to lick ### to get something done, yet if the shoe is on the other foot, Vodacom will quickly cut your line for non-payment and slap you with a penalty. In the meantime, I have to now fork out exorbitant amounts for mobile data, since my fixed line service is not working.
Bang-up job Vodacom, you are part of the reason why people laugh at South Africa for poor service delivery.
After finally getting hold of Hercules Venter again, at 15:00, I was not given a courteous response but rather a bunch of complaints of we are following up too much, and we need to give them time to work. 7 days is ample time to sort out a problem or at the very least come to investigate. Being rude towards your clients and saying, 'I will no longer answer the phone when you call' is no real solution, only shows how unprofessional you are towards your customer. If the problem was resolved within a reasonable timeframe we would not have to follow up. Fix your own house and don't pass the blame to the client.
Perhaps if everyone started doing their ****** jobs, one would not have to babysit a bunch of 'grownups', cause the 'I'll get back to you' never happens, and the service delivery, well there is none.
To everyone, do yourself a favor and don't sign with these *********** people. You will have an endless stream of **** to contend with.
Well done on another round of **** poor service.
After finally getting hold of Hercules Venter again, at 15:00, I was not given a courteous response but rather a bunch of complaints of we are following up too much, and we need to give them time to work. 7 days is ample time to sort out a problem or at the very least come to investigate. Being rude towards your clients and saying, 'I will no longer answer the phone when you call' is no real solution, only shows how unprofessional you are towards your customer. If the problem was resolved within a reasonable timeframe we would not have to follow up. Fix your own house and don't pass the blame to the client.
Perhaps if everyone started doing their ****** jobs, one would not have to babysit a bunch of 'grownups', cause the 'I'll get back to you' never happens, and the service delivery, well there is none.
To everyone, do yourself a favor and don't sign with these *********** people. You will have an endless stream of **** to contend with.
Well done on another round of **** poor service.