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Michael M

1 reviews | Active since Nov 2018

26 Sept 2019, 11:58

Pathetic Service Delivery

I upgraded telephonically on Monday the 23rd I was told that my device will be delivered by the 26th to the address that I supp**** them wich is in Kimberley Northen Cape, only to recive a message on the 26th that my package is out for delivery to an address in Springs Gauteng 500km away from where I requested it to be delivered. after going into store and speaking with numerus call centre agents on the 26th this issue is not yet resolved I have been on the phone with them for over 2 hours and counting I am being put through from one consultant to the next. I need this problem resolved today and need this device today as I will be traveling for the next few weeks and cant provide an address where I will be

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Replies (2)
Vodacom
Vodacom's reply26 Sept 2019, 14:14
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply01 Oct 2019, 15:23
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
As per discussion, query has now been resolved.
 
Regards
 
Consumer Website Team