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Reino W
1 reviews | Active since Jun 2021
29 Jun 2021, 09:26
Pathetic Service Delivery -
I have picked up a deal online that I want to upgrade to, but it says its discounted with R100. The price was R579 and now (saving R100) it is R679 x 24months. Th 36 month contracts get a R50 off and is discounted correctly. I reported this to Vodacom after being on the phone for 2 days I got to vadmin department. They kept on saying they are investigating and it was escalated. Everyday I ask them for feedback without getting an answer. I have not upgraded in a while and now that I do want they are taking there time. But they keep phoning me to ask if I would like to upgrade. They only care about money and don't give anything for the customer. This is pathetic service delivery.
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Replies (3)
Vodacom's replyOfficial
29 Jun 2021, 11:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jun 2021, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Reino W's updateReviewer Update
29 Jun 2021, 22:46Vodacom will contact you???, Does this even happen, or do you only have automated replies to this. Once again Vodacom proves its bad service. I got no call today.
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Reino W's update29 Jun 2021, 22:46
Reviewer Update
Vodacom will contact you???, Does this even happen, or do you only have automated replies to this. Once again Vodacom proves its bad service. I got no call today.
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Reino W's updateReviewer Update
01 Jul 2021, 12:25So once gain, even after complaining on Hellopeter, Vodacom does not reply. I got a call when I was in a meeting, asking them to contact be back in 30 minutes. "Will do sir" was the reply, and one day later nothing.
My ticket was updated after a week, telling me the deal price is correct on their side, but still showing different online. Vodacom, does not care one bit about the customer. I am so disappointed, and they say they value you as a long standing customer, total BS.
My ticket was updated after a week, telling me the deal price is correct on their side, but still showing different online. Vodacom, does not care one bit about the customer. I am so disappointed, and they say they value you as a long standing customer, total BS.
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Reino W's update01 Jul 2021, 12:25
Reviewer Update
So once gain, even after complaining on Hellopeter, Vodacom does not reply. I got a call when I was in a meeting, asking them to contact be back in 30 minutes. "Will do sir" was the reply, and one day later nothing.
My ticket was updated after a week, telling me the deal price is correct on their side, but still showing different online. Vodacom, does not care one bit about the customer. I am so disappointed, and they say they value you as a long standing customer, total BS.
My ticket was updated after a week, telling me the deal price is correct on their side, but still showing different online. Vodacom, does not care one bit about the customer. I am so disappointed, and they say they value you as a long standing customer, total BS.