Pathetic service delivery!

<p>I have 6 contracts with Vodacom, one being a VIP RED Package. Two of my contracts were due for upgrade and I received a call from Vodacom last week Wednesday to upgrade. I was impressed with the service received telephonically although Lalita from Vodacom spoke so fast that I missed half of the information provided. Lalita advised that RAM couriers will deliver my new laptop, Wi-Fi Router and new phone within 3 to 5 business days. I was very surprised that RAM couriers already delivered a package on Thursday (the following day). When I opened the package later the afternoon I realised that a modum instead of a router (WiFi) was delivered. I phoned Vodacom and spoke to Thapelo (upgrade department)who advised that RAM couriers will collect the package on Friday. He futher advised that he will give me a follow-up call on Friday to ensure that the package was collected - this never happened. It is now Monday - RAM couriers has still not collected the package. I once again phoned Vodacom and spoke to Nomsa (upgrade department) but the call got disconnected. I phoned again and after holding on for ever spoke to Mpho who advised that he cannot assist at all. He called his team leader, Louisa. According to Louisa they do not know what is happening with RAM couriers but she will find out after I advised that I do not want to do the upgrades any more - I would prefer to cancel both contracts. She advised that she will contact me back tomorrow - I am not so sure this will happen??? I have been a loyal Vodacom client for 10+ years and have always stayed with Vodacom due to the service delivery. There is no service lately. Vodacom is by far the most expensive of all Mobile Networks. I want this matter resolved ASAP!!! The correct laptop, Wifi Router and new phone must be delivered!!</p>