pathetic service delivery

Firstly my phone was booked in where I was not informed of any assessment fee,2 weeks later I went to inquire they told me my phone not ready and further told I do not know how business works by their assistant manager vincent .3 weeks after that vodacom insurance informs me my phone is ready for collection upon collection I found my phone still not fixed and irreparable which could've been said within 48hrs yet it took 3 weeks and I paid for a service not done, they then tell me they will deliver an iPhone in the following week which I ask to be expedited. Yesterday I called only to find that the insurance. Said there was nothing stated about delivery, thereafter Priscilla calls to inform me that there is no stock in the whole of Jo'burg yet it took 4weeks of keeping my phone irreparable where this could've have been arranged and on top of that vodacom will and has charged me for a whole month of no service and no phone yet they are this big provider I will not recommend anyone to ever use such a useless provider the only thing they good for is signal