Pathetic service

I have been trying to cancel my phone contract with vodacom for the past 3 months and no luck. They're playing hide and seek. I spoke to a guy named Reginald and he told me that my contract is canceled and the last debit order will be in March 2021. He promised to send confirmation but he never did. I was surprised when I received a statement that I must pay for April. I phoned the call center again(***) on the 14th of April and the lady promised that they will get back to me within 72 hrs, but I have not heard from them until today.

I'm so disappointed!!!!!!!!