PATHETIC SERVICE DAY ONE AND ALREADY REGRETTING THIS

Be very careful, Vodacom is quick to sell you ****, but they cannot seem to sort you out if you have queries. I recieved my Fibre/LTE interim router yesterday with the ****le 3 days after placing the order, but thats where it stops. Hooked it up yesterday and from 9AM this morning, no network. Was on hold for.like 28 minutes trying to get this sorted out. Rebooted, took out the SIM, did everything still no network, so day 2 and already having issues, if this is the way you do business, then please send RAM to come and take back your router and ****le, as I really did not sign up for ****ty service.... I am awaiting your response, I wanted this sorted out today already, I cannot fathom why it has to be so damn difficult to get something simple like LTE working???? I DONT EVEN WANT TO KNOW WHATS IN STORE FOR ME WHEN YOU DO THE ACTUAL FIBRE. PS Im still waiting for Shardonnay, your rep to answer my 2 questions? 1) I want confirmation this is month to.mknth as thats what I asked for because already I can see there are going to be issues with Vodacom and 2 To get the SIMcard number, but this I managed to get sorted out myself no thanks to you.