Pathetic service

I am frustrated in having little to no data connection since the day before yesterday when I called Vodacom for the first time. On my first call I spoke to Goodness who advised my reference was my cell number and the date (21.09.20) - I was advised to put my phone off and back on ten minutes later, but there was a tower problem. Yesterday morning I got a message to rate their service/assistance, I rated it poorly and got a call from somebody else who told me to remove my sim, do the manual network thing then automatic, etc. and dial a number, this too didn't work. I called Vodacom again yesterday evening and was they were not able to help me as I am not the account holder, my father is and he was not available. Everybody in the area is experiencing the same problem which is still persisting now. I cannot understand how this is still going on and not resolved. I am frustrated and irritated - not to mention unable to work! My cell number is ***. Hoping Vodacom can fix this urgently.