Pathetic service

Hi . I took my contract with you in September 2019 and I lost my phone and unfortunately I also lost my job, so I couldn't afford to pay till my account was handed to legal department. In October 2020 I paid the amount and I was told it a settlement amount , to my surprise when I check my ITC report I always see Vodacom. To cut the story short I called in on the 12th this month and today to try to get my settlement amount so I can settle the account to get vodacom off my ITC profile . Vodacom consultants are VERY RUDE and UNPROFESSIONAL, despite holding for 30min using my own airtime I still couldn't get a simple settlement amount sent to me .I took a 24months contract which ended in September 2021 I was told my contract was extended till end of January 2022 as I want settle pay off what I owe vodacom I need to settle for the months that was extended for me even though I dont have that sim or phone that I took contract with Vodacom , I find that pathetic and ******* . I need to settle the amount I owe and get a proof of payment .

My name is Zandile Mthembu( ***) *** ***

your urgent response on the matter above will be highly appreciated