RM
Rob M
1 reviews | Active since Feb 2020
07 Feb 2020, 13:49
Pathetic service
What pathetic service: 1. impossible to get through to a person via call center number, either routes you to dead end where you continually have to redial, or eventually cuts off; 2. email functionality been disabled so can't email either; 3. web chat bot does not work at all. 4; online functionality just hangs. Pathetic!!! Cell companies in general leave much to desire.
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Replies (2)
Vodacom's replyOfficial
07 Feb 2020, 14:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Feb 2020, 14:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RM
Rob M's updateReviewer Update
07 Feb 2020, 18:40Still waiting. Got another sim card, purchased airtime and data and cannot use it "not registered on network". Nor can I delete old number off online profile, can't transfer online, online still hanging. - useless!!!!
RM
Rob M's update07 Feb 2020, 18:40
Reviewer Update
Still waiting. Got another sim card, purchased airtime and data and cannot use it "not registered on network". Nor can I delete old number off online profile, can't transfer online, online still hanging. - useless!!!!