PATHETIC SERVICE

Ordered a deal online. Was told i could cancel any time. and that order would be delivered between 3 and 7 working days. Phoned to follow up after day 7 was told my deal is on back order and additional 7 to 14 days. Walked into the vodacom store at the Marc today, same deal with better benefits and structure available - exactly the same. Walk in get advised that i first have to cancel. Phone online they advise me 48 to 72 hours, then another person 7 to 14 working days then eventually i get through to the agent that initially sold me the deal Amanda, she has no valuable input i speak to her supervisor Danielle who informs me that since it is their fault the deal will be cancelled within a few hours and Amanda will confirm once done. 3 hours later i return to the store the agent that helped me in store is on lunch and unreachable. after holding for 20 minutes for the online department Danielle informs me that not only am i not their only customer i am being privileged by having them "cancel my order" same day. She further advised me that she told me it will be done today she remembers what she said and that she is sorry that i misunderstood her comments. I suggested multiple times she go listen to the call as that is not what she promised me. The fact that i am being made to sound stupid, that Vodacom does not keep their promises and that they didn't have stock and it is now being made out that they are doing ME their CUSTOMER a huge favour is UNACCEPTABLE. I followed up they could not be bothered to take their jobs or their customers seriously. I wonder if they had no customers left would they still have jobs????

And i have been a Vodacom customer for almost 20 years. apparently that doesn't warrant any consideration they just figure they are guaranteed of my business.

Their sales process is flawless but they have got NO IDEA what after sales service is or how to treat their customers who are doing them a favour by keeping them in business.