Pathetic Service

In the beginning of February I phoned Vodacom in regards to my QC156350-9 contract. Upon agreeing to renew the contract, I was informed that I would be receiving 1gig free on a monthly basis with my Red Flexi 130 plan. I have however noticed that I have not been receiving my 1gig. I then phoned Vodacom and was told by the first agent that the matter shall be rectified. About 15 minutes later I got an SMS notifying me that my 1GB 30-Day Data Bundle - Top Up Monthly has been activated. Seeing that the message interpreted that it would be a bundle being paid for I decided to contact the call center again. Now, brace yourself, here comes the best part of my complaint - I decided to phone Vodacom to confirm what the message meant. The lady who assisted me, unfortunately I cannot remember her name, told me that a Monthly Top Up data bundle was activated on my account. Just to confirm if we were on the same page as to costs I wanted to confirm the costs of concern, seeing that a mere half and hour before this, I was told that I was correct in saying to the previous agent, that I am supposed to receive 1gig for free/mahala. The lady I spoke to informed me that it was indeed a Monthly Top Up plan that I would be paying extra for. Now, wait for this, when I asked her the cost of concern she told me it would be R236. I nearly fell off of my chair and told her it is impossible for Vodacom to charge me that amount for one gig. Never the less, to make a long story short, she kept on insisting that she was giving me the correct info -this call can be traced on my *** number (please do listen to this despicable conversation). I then decided to cool off and then phone Vodacom again - round number three - I spoke to a lovely gentleman who was stunned by the information I was given by the previous agent and noted that he could see on the system that I was supposed to receive the 1gig top up for free on my *** number. He noted that all was sorted and that I would not be billed for the 1gig bundle. "Surprise rice", as I received my invoices, walla, there it was - 1GB 30-Day Date Bundle - Top Up Monthly R45.30. I cannot say that I was upset seeing that this is a most common occurrence with the Vodacom call center - YOU NEVER EVER EVER GET THE SAME STORY FROM ONE AGENT - AND WORSE IS, ONE IS BILLED FOR THEIR INCOMPETENCE. In my dealings with Vodacom for over, I think. more than 10 years, with 5 contracts, inclusive of WIFI, I can honestly state that Internal Training is definitely a taboo issue. How can I always get such conflicting information - in this instance - three different agents. Come on guys, you have to up the game. Especially with Ms R236 for a 1GB 30 day Top Up Monthly Bundle. And if I was a difficult client, I would have reported this incident the same day, but when I received my invoices i decided this was it.

Kindly remove the 1GB 30-Day Data Bundle For 45.30 from my account with immediate effect. I also want to be reimbursed. When I renewed my contract I was told that the 1gig data was free on my renewal. Subsequently confirmed by two other agents and then Ms R236 for a gig - she may have referred to the cost in another currency (I hope and pray), but for real, this was unbelievable and unacceptable.