Pathetic Service

My query started in July already when I disputed the double billing for the month of June. I then short paid the double billing, but then Vodacom decided to take me off the network completely without attending to my query or any communication. I then decided to make a full payment on my account on 25/08 despite my dispute. I have been emailing customer service since 25/08 asking them to re-activate my two numbers, but I've been sent from pillar to post and no one wants to take the responsibility to deal with my query. I've been without a phone since 20.08.2021, I can't even phone 082135 or *** from my phone as I'm completely blocked.

Today I was told by collections that I all of a sudden owe R11000 and can't tell me what it's for. Needless to say that I was transferred to Customer Service again and then cut off.

I'm still without a active phone line and no one is willing to help me get this matter resolved.

I've never experience such bad service and unwillingness to assist, I can't actually complain about the customer service as it is non existent at Vodacom.