Pathetic service costing me time and money...

If it was up to me I would not even choose a star as a star is seen as something positive. I am highly disgusted with my entire contract I upgraded with Vodacom... Firstly spending almost an hour on the phone when I wanted to cancel to being convinced to rather stay with Vodacom and offering me a great deal. Then money gets deducted for almost triple the amount that was agreed... When calling to query this it took another 40 minutes where no answers could be given but promising to listen to the call and advise where that amount was given..... then having to follow up on that takes another 20 minutes just to be told I can't help I have to transfer you.....

I am truly an unhappy customer and need this to be sorted out as my next step will be the ombudsman