Pathetic service, contracts re upgraded without permission now.

Item: Vodacom
Rating: 1
Author: Antonia M

Vodacom does not deserve the one star, I call their call centre to cancel a contract only for the agent to upgrade it, called in spoke to Matthew who promised to call me back in 72 hours, it has been a week and half he promised to listen to a recording after he forced me that I agreed to the contract terms.

I want that cancellation, I am not going to pay for something that I did not agree to. This is pathetic, I demand feedback from you before the next payment.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Apr 2024, 07:36

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply10 Apr 2024, 07:36

Official

Antonia M's updateReviewer Update

12 Apr 2024, 12:44

I'm still waiting for feedback from Olivia who promised to call back, I hope this is not a stunt to buy time further to pay day... I want the contract cancelled immediately before the 25th

Antonia M's update12 Apr 2024, 12:44

Reviewer Update

I'm still waiting for feedback from Olivia who promised to call back, I hope this is not a stunt to buy time further to pay day... I want the contract cancelled immediately before the 25th