Pathetic service continues

<p>Previously complained about phone not delivered that was bought with contract update. The phone was subsequently delivered.</p> <p>Have been trying for over a week to get sim swap done for sim delivered with phone. Vodacom stores say I must phone Customer Care. </p> <p>Customer Care say I must go to the store. </p> <p>Bottom line is that I cannot do the sim swap for the migrated contract. Seems that Vodacom are deliberately avoiding the sim swap to avoid me downgrading my contract.</p> <p>When will this pathetic level of service end????</p>