PATHETIC SERVICE!!! Content charges

I will appreciate if someone from Vodacom can please contact me back URGENTLY regarding a despute that we are in with Vodacom. Vodacom are threatning to blacklist us but I have not been able to speak to ONE Vodacom employee who can assist me with anything in resolving this despute! Our cell phone numbers have conveniently been blocked for 4 weeks now! I have been passed around in circles for a month now. I WILL NOT ACCEPT THIS and walk away without this case ending up at the Ombudsman! Too many Vodacom customers have been done in by these content charges and we still need to pay for these AFTER we have been told that we are unsubscribed from all further content charges and I have a valid reference number as proof of this. I am not wasting more of my airtime trying to call the MD's office, Legal department, Accounts department and 'Customer Care' department! No one can help me and keep on sending me to the next person! PATHETIC!!!