Pathetic Service! Consultants are Clueless & don’t know how to resolve a complaint/query.

<p>My contract started in 2013 and ended in 2015. I did not contact the cancellations department nor did go into the Vodacom stores to cancel or renew my contract. In February of last year 2016, my fiancé contacted the cancellations department from the Vodacom store in Claremont to cancel her contract on her contact number ********** 106. She spoke to someone and the person on the other end retained her by offering a bundle with R110 airtime, 50sms and 500mb of data for R79.00 for 24 months which she accepted. My partner then handed the phone to me and I spoke to the same person and she offered the same package which I accepted . Since February I’ve only received the R110 airtime promised but no SMS’s or data. My installment has never changed since renewing my contract and I’ve still been paying R370 as per my old contract from 2013. I called Vodacom over the past for months but no-one could help me. About 3 months ago I called in again and someone assisted me with my 500mb and I’ve since been receiving the data but no SMS’s. I haven’t received any other data for the past year that I’ve been paying and not receiving the service/data offered.</p> <p><br />Last week Thursday I spoke to various consultants and spent over 4/5 hours on the phone. My intension was to cancel my contract again, as I haven’t received anything promised and my installment keeps increasing which I cannot understand. I was eventually informed by the last consultant I spoke to on Thursday that I have a new contract, effective from the November 2016 and they would assist me with a discount due to the inconvenience caused. I advised the consultant that he can call me back as I needed to make a decision but he hasn’t contacted me back since.</p> <p><br />I cannot understand how Vodacom would retain me with a new contract in February 2016 and then offer me a new contract in November 2016. Can someone please tell me how that is possible if I had a 24 month contract from February. How is that possible for a new contract to have been offered, if I had an existing contract.</p> <p><br />Also I was told by many consultants that no-one ever retained me and they have no records of my new contract that started in February 2016, which is a lie. My fiancé had the same problem and Vodacom has since assisted her with her query.</p> <p><br />I would like to know when and how I will be compensated for the past 2 years from 2015 until now. I’ve been paying the same installments for the past 4 years and haven’t received everything that was offered to me. I need be compensated for the past 2 years and reimbursed for my installments, as I was only supposed to pay R79 from February 2016.</p> <p><br />I cannot understand why any person needs to go to such extreme measures to get assistance. Vodacom and it’s consultants should practice 1st call resolution, as no-one is there to assist or keep their promises.<br />I am paying for a SERVICE that I have not received. No-one at Vodacom seems to know what they doing and they cannot resolve my query. I have to call in everytime, no-one ever comes back to me. I have to use my airtime and waste hours every time I call in. I need someone to resolve my query as the service delivery from Vodacom is PATHETIC.</p> <p><br />CAN SOMEONE COMPETENT AT VODACOM PLEASE ASSIST ME!!!!!!!!!!</p>