Pathetic service

Such pathetic service from Vodacom, I bought an electric scooter on the 30th November, it’s nearly the 5th December and I’m still waiting on the tracking details, I’ve contacted Vodacom 6/7 times, they are unable to assist me, like ***? Why are you employing people if they aren’t able to help?! The order shows completed with my order number, the funds is gone. What more do you want? Why do you waste money on services that’s ineffective! What’s the point of having a support service! Stop wasting money on advertising and pamphlets, upgrade your “back office” so that they can help people in real time.