RK
Reshika K
1 reviews | Active since Mar 2015
22 Jan 2020, 19:29
Pathetic service
no follow up since my last complaint lodged, not even the decency of a call. I refuse to pay for the contract that I cancelled, I have not touched the 70G of data given to me, please urgently cancel the contract!! Should the debit order come off my account, I will lodge a further complaint with the ombudsman.
PS i do not use a vodacom number , please call me on my MTN number as stated previously
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Jan 2020, 07:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Jan 2020, 07:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RK
Reshika K's updateReviewer Update
24 Jan 2020, 14:06I have still not received the courtesy of a call?? This is my second complaint.
I dont understand the level of service both on this portal as well as when calling 111 to request assistance. It is almost shocking!!! I need that contract cancelled and my debit order amount immediately adjusted.
I dont understand the level of service both on this portal as well as when calling 111 to request assistance. It is almost shocking!!! I need that contract cancelled and my debit order amount immediately adjusted.
RK
Reshika K's update24 Jan 2020, 14:06
Reviewer Update
I have still not received the courtesy of a call?? This is my second complaint.
I dont understand the level of service both on this portal as well as when calling 111 to request assistance. It is almost shocking!!! I need that contract cancelled and my debit order amount immediately adjusted.
I dont understand the level of service both on this portal as well as when calling 111 to request assistance. It is almost shocking!!! I need that contract cancelled and my debit order amount immediately adjusted.