TL
Tiaan L
1 reviews | Active since Jul 2011
16 Sept 2022, 13:09
Pathetic Service
An agent from Vodacom called me on 08 August 2022 and offered to change my 4 x subscriptions. She also stated that I’d be saving approximately R 600 p/m. I have now received the contracts and first invoice. It is not what we discussed and I’ve in fact paid more. I requested on 08 September 2022 that the contracts be reinstated immediately to what it was before. To date it was not done and Vodacom is not responding to emails or WhatsApp messages.
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Vodacom's replyOfficial
16 Sept 2022, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Sept 2022, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team