Pathetic service

My girlfriend cancelled her consumer contract on the 27th of December 2019 so that I could put her number on the business name. She asked Vodacom to put it on Pay as you go. On the 30th the contract became pay as you go. On applying for the new business contract, I was told by Faith that she cannot find the number and it needs to be released by the consumer side as the business side doesn't have access to the consumer side. Myself and my girlfriend tried calling customer service only to be on hold for 15 mins where I put down and 20 mins when someone eventually answered. Customer service said the problem lay with accounts as they had not released the number. She spoke to accounts and they said it has been sorted out and will be released in 2 hours. This was on the 3rd of Jan 2020. The number has still not been released to date. I had signed up for a special deal which ended on the 6th. Yesterday I also tried calling with no answer on any of the numbers. Today Customer service says it has high call volumes and only gives me self help. Cancellation number eventually goes to the same self help options as customer services. Sales I was on hold for 20 minutes and put down. This is pathetic service and the reason I moved my own business contract from Vodacom to MTN. The after sales service is absolutely disgusting from Vodacom and I wouldn't recommend them to anyone.