Pathetic service

I am still waiting for Tygervalley Repair Centre to give me a call back. I have booked in my iPhone at Vodacom Paarl, two weeks ago, the sales guy was very helpful and swift. The screen in front and back is damaged and not responsive. My phone obviously had to go for an advanced repair.

My job status is now at the point where I need to accept one of the quotes Vodacom insurance has given me, and it says to call the repair centre or call centre. I have chosen a refurbished model which the person at the call centre has put through.

Every time I call Tygervalley to accept the quote or for a follow up, my details are taken down but no call back in the last three days and Maryke, the person in charge is either busy or doesn't care enough to phone back.

The person at the call centre, most helpful, has even tried calling them herself.

Kindly could someone assist as to what is my next step. My job status on the app has been the same for the last week.

Now it all of a sudden says its in the assessment process, again.

Ive made numerous calls back and forth. Please, do better, I want this done.