Pathetic Service causing a huge inconvenience

Worst experience ever. Have been battling with internet connect for about a month now. Two service calls were made and was given a date and time for techs to come home. First appointment was for a Saturday at 3pm, did not make plans as I knew they would come. No one showed up no courtesy call. Was then given a date for Wednesday the 15th June at 1pm and still no one showed up. I now need to make a plan and find somewhere to work. Vodacom can’t not be bother as long as my account is still being debited. When I app**** for Vodacom Fiber the installation guys was here in no time but now when service calls are done Vodacom is no where to be found