Pathetic service can’t keep their own promises

My WiFi went down on Sunday afternoon at first I thought it’s just normal down time but by 8 at night with no connection still I called Vodacom fibre and logged in a call an I was advised it has a 48hr turn around time and a technician will be in contact with me of which the 48hr turn around is already ridiculous but I gave in since that’s the promise they make. After 36 hrs or so still no contact from a technician I called in to check and I was reminded of the 48hr turn around and I obliged. This morning I called them again coz it’s way over the 48hrs and I was told they’ll contact me after 8 we’re almost in the afternoon now and no one has called me and this is not the first time I’m having issues with their help the last time I had such an incident it took over 4 days to get help not the 48hr they promise. This is pathetic