NM
Nthabiseng M

1 reviews | Active since Aug 2017

09 Jul 2019, 12:10

PATHETIC SERVICE CAN'T CANCEL MY CONTRACT

Can I please get someone to assist ME with cancelling my contract with Vodacom.. I called the call centre yesterday and spoke to Portia and advised that my account isnin areas but my contact ended in June.. so I was transferred to a different department. I wasn't sure what department was that den the lady I spoke to she dropped the call gr8 service I can say. I called again to ask to speak to a Supervisor and I was put on hold for 10 minutes with no response just music playing in my ear.

I JUST TO CANCEL MY CONTRACT IS THAT SOOO DIFFICULT TO DO.

0
Replies (1)
Vodacom
Vodacom's reply09 Jul 2019, 15:38
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team