Pathetic service - Cannot port number

I took out a new contract with Vodacom on January 15th, 2016. I ported a number to Vodacom. To date (27th January 2016), the number is still not active. I spent hours on the phone with Vodacom customer care (they don't know what this is!!!!!) and visited the stores, yet this is not resolved. I regret why I took out this contract with Vodacom.