Pathetic service cancelling my debit order

<p>On the 9th of June I wrote </p> <p> <br />Incorrect billing each month<br />by Riyahdm 3<br />Since my upgrade in January I have had endless problems with my account. </p> <p>Firstly in January I upgraded via online site, I received my S7 and Tab 3, less than a week later I sent it back as OBF. I then had endless problems upgrading, eventually after 7 store visits I got my new upgrade to the P9 and had to pay in at the store. </p> <p>In April I received an SMS stating my Tab3 has been insured without me even requesting it and I was being charged for the handset I returned. I phone the call centre and insurance who said it was fixed. I then received my bill and guess what I was billed. I logged a service request and the agent said I will be refunded in 7 working days an amount of R600. Well I never got my refund and I was told my bill would be credited not my bank acc</p> <p>This month I get a bill and when I contacted the service desk the said I need to pay R726 after my credit was deducted. Which didn't make sense. What makes me upset is that each time I need to call in and agents ask me stupid questions, like, what do you pay per month, what plan are you on. I was due another upgrade on my data plan but due to vodacoms ****py service I opted to cancel my data contract. Yet again today I was faced with an agent who made me feel like an idiot and it's completely unacceptable. </p> <p>I need my account sorted out once and for all by someone who actually knows how to treat clients and that is not incompetant </p> <p>Vodacom responded by saying thank you for this info we will reward reward the staff through our employee recognitoon program really now are you guys just going to ignore me and my request and still reward staff I'm complaining not giving a good review!!!!!!!!</p>