AV
Andries V

1 reviews | Active since Feb 2012

21 Jul 2016, 11:07

Pathetic Service - Cancellations/Retentions

<p>I had a contract with Vodacom which expired end of July, I cancelled contract and requested to keep prepaid number, I spoke then with a Negan Camp who convinced me to stay on with a contract, and mention I can get R55 airtime for R35, I am majority of the time out of the country, so did not want a data plan,</p> <p>currently I am paying R75 for a 1 Gig Data which I can't use, phoning + ********** 8 has been fruitless, I spoke to a team leader by the name of "Addial" where I mention the above,</p> <p>I also mention that I am not reachable on my SA number and gave an alternative number, he promised to get back to me after listening to recordings,</p> <p>I am still awaiting feedback</p> <p> </p> <p>Account number:<br />I ********** -9</p> <p>Kind regards</p> <p>Andries</p> ********** <p>+ ********** 10369</p>

0
Replies (4)
Vodacom
Vodacom's reply21 Jul 2016, 11:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AV
Andries V's update21 Jul 2016, 12:21
Reviewer Update

a consultant can't contact me as I am not in the country and have a different number on which I am reachable,

I am requesting correspondence via email or on my Ghanian number +233 54 **********

Or is this now one of those automated worthless messages?

AV
Andries V's update21 Jul 2016, 12:32
Reviewer Update

phoning + ********** 8 department is useless, as they cut me off every time, after I have verified my credentials.

AV
Andries V's update27 Jul 2016, 11:31
Reviewer Update

Still no feedback, pathetic !