Pathetic Service - Cancellation

Vodacom network has been out from the 22nd of Feb. Its now 25days without network. After numerous attemps to resolve, contacting them via Tobi, email and calls, frustrated I have decided to cancel my contract which expires in November 2026.

Due to early cancellation, they are charging me 2 months installments (premature cancellation fees) almost thousand rand for terminating a service which they are not providing! I have spoken to 6 different people who sympathised with my situation however unable to help. I have explained that I am not interested in paying for something I cannot use (like paying a huge water bill when there is no supply), there has still been no feedback or way forward. They then told they would try resolve with network team. The last person i spoke too directed me to Fiona Ndlovu, a person who does not even respond and they also advised that someone from the back office will call me to assist. To date still nothing.

To add insult to injury, my fees have been increased last month, so they are charging me extra for not providing network.

Very unprofessional and pathetic service. Their sytems are a waste becuase theres no signal to call vodacom, Tobi does not resolve any issues and their operators are ***********. The operator told me there is something wrong with my router hence no network, after i explained its not me, its the community as well,I was told to take the fone to the store to assess...Iv had to purchase airtime and use alternate networks just for communication and daily functioning.

Im unable to use words on this platform to describe my thoughts on this company. They make it easy to take money but extremely difficult to provide service.

I would highly recommend using an alternate service provider with better customer service and assistance when required....not forgetting consistency in Network provision.