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Tienie O
1 reviews | Active since Feb 2011
25 Nov 2020, 10:39
PATHETIC SERVICE
12 November approved for laptop contract. Huawei Matebook D14. Was told it will be delivered the next week by Monday/Tuesday. By Friday, 20 November I followed up on order as I was not contacted. Apparently NO STOCK. Wow, and you couldn't let me know that when I placed order? Was told Vodacom will contact me. Again I had to contact Vodacom just to be told again NO STOCK and no promise on any delivery date as yet. Asked for change in product which they DO have in stock. Was told a representative will call me. Well, been hours already and still no word from Vodacom. Wow, amazing service!!!!! Please if this is the kind of service Vodacom gives maybe it is better I cancell
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Replies (3)
Vodacom's replyOfficial
25 Nov 2020, 10:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Nov 2020, 10:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tienie O's updateReviewer Update
26 Nov 2020, 11:44Well, other than this automated reply on my complaint NO absolutely NO response from Vodacom what so ever. No sms, no mail, no call absolutely nothing. So guess what. On the phone now to cancell order!!!!!
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Tienie O's update26 Nov 2020, 11:44
Reviewer Update
Well, other than this automated reply on my complaint NO absolutely NO response from Vodacom what so ever. No sms, no mail, no call absolutely nothing. So guess what. On the phone now to cancell order!!!!!
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Tienie O's updateReviewer Update
03 Dec 2020, 18:29Yes. Awaiting on dispatch. Once again with no communication from vodacom ????
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Tienie O's update03 Dec 2020, 18:29
Reviewer Update
Yes. Awaiting on dispatch. Once again with no communication from vodacom ????