PATHETIC SERVICE

I am beyond irritated with the service received from Vodacom. 1st my line was upgraded without my knowledge, after numerous calls a reversal was done, i was advised my line had been moved to prepaid, i can call in when ready to upgrade. upgraded my line in November, I am now being billed an exorbitant amount, there is no feedback whatsoever regarding my query. i keep being transferred from pillar to post for a mistake that was made on their end. Each agent gives me a different story when i call. the most pathetic service ever received! Nobody seems to know what they are doing. I am placing this review as a last resort to get my account sorted, I am incurring unnecessary bank charges due to incorrect debits on my account. I expect Vodacom to sort this out as a matter of urgency.