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letisha S

1 reviews | Active since Feb 2016

02 Feb 2024, 15:45

Pathetic Service

Completed a Fibre to the home application with Paroosha Naidoo, who captured the incorrect address for delivery. I work from home and stressed that I require this rectified urgently. Spent 4 days back and forth, she has failed to return my calls for the duration of the 4 days, and only corresponded via email. After 4 days she still did not resolve the issue. RAM couriers attempted to deliver to the incorrect address, which resulted to a failed delivery. I now need to wait another 3-5 working days for the item to be delivered to the correct address. Absolutely ***********, unprofessional and pathetic service from Vodacom and Paroosha Naidoo.

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Replies (1)
Vodacom
Vodacom's reply03 Feb 2024, 11:11
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team