lS
letisha S
1 reviews | Active since Feb 2016
02 Feb 2024, 15:45
Pathetic Service
Completed a Fibre to the home application with Paroosha Naidoo, who captured the incorrect address for delivery. I work from home and stressed that I require this rectified urgently. Spent 4 days back and forth, she has failed to return my calls for the duration of the 4 days, and only corresponded via email. After 4 days she still did not resolve the issue. RAM couriers attempted to deliver to the incorrect address, which resulted to a failed delivery. I now need to wait another 3-5 working days for the item to be delivered to the correct address. Absolutely ***********, unprofessional and pathetic service from Vodacom and Paroosha Naidoo.
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Replies (1)Vodacom's replyOfficial
03 Feb 2024, 11:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Feb 2024, 11:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
