Pathetic service

Vodacom South Africa Vodacom its going on three (3) weeks now that we have been calling in to have our Fibre line activated. I'm starting to think that we your customers are not actually important. The only reason I could post this is because you only doing one thing right by giving me free Facebook. Very quick to take the money's but not fast enough to actually make a customer happy. Why @vodacom have I and my mother had to call countless times for our service to be activated, why @vodacom do all your call center agents keep telling us it will be active in the next 24 to 48 hours and after three weeks nothing. Why @vodacom do all your call center agents promise to phone back and they actually don't. Why @vodacom do some Call center agents lie to us and say that technicians need to come to our home to sort somethings out but when after two (2) days we have to call back because no one came. Why @vodacom do we your customer have to resort language and anger when we just want our services of Fibre to be activated. Why @vodacom have I had to waste extra money on airtime to phone in to try and my services activated. can someone offer us a better service because I'm tired of begging like a dog for my services to be activated.