jvH
jean-pierre van Heerden

1 reviews | Active since Feb 2021

23 Feb 2021, 13:29

Pathetic service

Vodacom online service is lacking. When I tried to upgrade my device they promised to phone me back still waiting on that phone call. Eventually after a weeks struggle I upgraded my device.

3 weeks later still waiting for my package to be delivered after being promised 3-5 days delivery. Also need to pay for the old device and the new devices that I haven't received yet. I Just cancelled my delivery and moving over to another service provider. After many years I am done with Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply23 Feb 2021, 13:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team