Pathetic service

I was just not assisted by this consultant Lumka Nyaka who works with the insurance of vodacom and yhis person was just to make sure that my new device with my old line is indeed insured.

My old device remains insured so what is difficult to understand about that. Please tell me who in SAat thia point can now sign a stupid page to update yhe insurance details. What is the reason dor having telephone calls and soing things over the phone online to make an old number is insured with a new line and an old device will have the new line.

What pathetic service