PATHETIC SERVICE

I relocated to another premises. I called a month ago to request that the Fibre be suspended du to change of address. Agent advice cannot be done however when i move to call and update my detail. NIL information was given to me about waiting a MONTH for the Fibre to be reconnected due to relocation. I was told this on Monday and it will only be connected on the 01/12/2025 but the debit order will still go off my account is this even LEGAL to charge for a SERVICE we are not getting. I needed FIBRE for work purposes. PATHETIC SERVICE. I have been calling, going to the store.. Begging for something to be done .. NO ONE CARE