Pathetic Service

I spoke to a gentleman called Phillamond on 13.05.2020 (not sure of the spelling) and I was deeply disturbed by the level of service received. Besides blatantly infringing on POPI laws, he hung up on me while requesting to speak to a manager. I had to call back, a lovely lady called Zimkita assisted me (thanks to her for a much better experience) and she requested logged ,my request for a manager to call me. The manager (I am assuming) tried to call me once and i unfortunately missed the call. I expected for them to try one more time at least (I mean some of us are working during lock down and not at our phones 24/7) but to my dismay, that's where it ended and i received an SMS that my issue would be addressed. I am not sure how they could 100% be sure of my issue when they did not have an opportunity to speak to me.

This is the 2nd time a Vodacom agent hangs up on me. Pathetic service to say the least.

please do, however, give props to Zimkita who was professional and apologetic for something that she did not even cause.