Pathetic service

I took a new contract online. I received a WhatsApp from RAM courier to say my address can't be found on Google maps, very strange because no other delivery company ever had a problem with my address.

My wife phoned RAM courier to inform them that the address is correct and she advised my wife to ignore the message because the package is not registered on their system as yet and they will make contract with us before they deliver.

So yesterday thay pitched at my address, (I thought it is incorrect) with no prior arrangements and they could deliver because my wife didn't have my original ID, who leaves their ID at home?

So we have logged a change of address ladt night as advised by the driver who came for the delivery, now I am told by RAM that vodacom is causing the delay because they first need to approve the change of address and delivery will only be done on Monday.

How pathetic is that and you want to tell me that is customer service