SR
Shamima R
1 reviews | Active since Jan 2020
06 Jan 2020, 15:20
PATHETIC SERVICE
Has anyone tried to get through to Vodacom? You just keep holding and when you eventually speak to an agent they drop the call.You are not allowed to speak to anyone senior who can make decisions or rectify their errors.I have cancelled my contract and reverted to pre-paid and they still just debit your accpunt without permission.No ownership, lack of service and no professionalism
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Vodacom's replyOfficial
07 Jan 2020, 07:35Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply07 Jan 2020, 07:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team