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Ebrahim C

1 reviews | Active since Dec 2016

22 Sept 2022, 08:50

Pathetic service

Good morning My Names Ebrahim, number ***. On the 2nd of September 2022 i redeemed Voda bucks for a DJ Zinhle watch. I firstly struggled to process the sale as it kept kicking me out and 2ndly no sms was sent to. My number advising my vodabucks was redeemed. For a solid week I'm calling in to Query when delivery will take place as my order is over 3 weeks pending. This is disgusting. Your contact number is the worst as it does not even give an option to query vodabucks. I'd like to know what you guys are going to do about your pathetic ivr and please train your staff properly as people I have spoken to sound iether like they don't know what I'm talkin about or keep transferring me to other departments that are just as ********

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Replies (2)
Vodacom
Vodacom's reply22 Sept 2022, 09:52
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
EC
Ebrahim C's update26 Sept 2022, 23:55
Reviewer Update
As yet again, today is Monday, spoke with someone from Vodacoms customer care that tried to convince me their Visa bucks department wouldn't go the extra mile to assist me. Level of service really sucks and what makes matters worse is she promised to contact me back on same day yet it's been a few days. I was told I got an sms to confirm my order but nothing came through and i advised I didn't want to have sms resent as I feel vodacom vodabucks should resolve the issue. I want some form of. Compensation as this mistake isn't mine. This was a gift and I ended having to buy a birthday gift cause vodacom can't maintain good service delivery