PATHETIC SERVICE

I’m honestly sick and tired of Vodacom! I got debited a wrong amount on 25/09/2020,I called call centre and was told the amount will be credited on my account. I clearly stated that I don’t want the credit but a refund to my bank account. I was sent an email that the funds will reflect in the next 3-5 working days and this email was sent on 01/10/2020,till now I don’t have the funds on my account and instead I get a statement showing the funds have been credited against my next premium and there’s a credit. I WANT MY MONEY TRANSFERRED TO MY ACCOUNT ASAP. I call call centre today and I’m told to continue waiting,it’s going to be “escalated” have I not given you more than enough time to resolve this issue. You guys are *********** and no nothing about service delivery. Useless ! I should have taken my money to a different network provider like Telkom. I have never had such issues with them. I’m really losing my cool with you guys!