Pathetic service

Every time I call the call center it is a hassle. This is incompetence at its finest. I called in August/September 2020 to cancel the contract and was assured that it will be cancelled 01/10/2020. this was not done! and i am still being debited for something i dont want and i have not renewed or upgraded due to poor customer service. I called today and was placed on hold for 10 minutes without being advised and then the consultant stays quiet while having a conversation with a colleague on the other end. Yourl really need to invest in customer service and retentions skills.