IO
Iyaaz O

1 reviews | Active since Mar 2014

05 Sept 2016, 13:17

Pathetic Service by VODACOM...VODACOM SUCKS!!!

<p>Pathetic Service by Vodacom, 2 Weeks to have a contract activated then the incorrect minutes and DATA loaded then an SMS saying that I DO NOT HAVE AVAILABLE FUNDS IN MY ACC, THEN AFTER REQUESTING THAT THE CONTRACT BE CXD WITHIN THE 7 DAY COOLING OFF PERIOD THE CONTRACT IS STILL NOT CANCELLED AND THISALL HAS BEEN GOING ON FOR A MONTH NOW...aLL DEVICES RETURNED TO THE STORE, ALL REFRENCE NUMBERS FROM THE STORE AND EMAILS THAT WERE SENT FROM THE STORE TO VODACOM ARE WITH ME AND STILL NO 1 CAN HELP ME...AND TO TOP IT OFF AT THE BEGINNING OF THIS MONTH I GET TOPPED WITH NEW MINUTES AND 10 GIGS DATA AND I AM SUPPOSE TO BE ON A PREPAID...ABSOLUTLY PATHETIC SERVICE</p>

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Replies (2)
Vodacom
Vodacom's reply05 Sept 2016, 14:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Sept 2016, 10:54
Official

Dear Mr Osman,

Your query is resolved.

Regards,

Cassandra