Pathetic Service by Vodacom in Pongola

I would like to express my deepest and heaviest frustration/anger/disappointment at vodacom for the pathetic service me and family received during the festive season (end of Nov 2025 to date). We are based in Pongola "kwa-Mdokwana area" in KZN and we haven't had any service from the previously mentioned date. No network on all our phones, only us vodacom loyal users, our other family members were OK. Us vodacom users (myself, husband, 2 kids, 2 nieces, 1 nephew and 3 cousins), all our phones had no network since then, our home wife also didn't work. Imagine the frustration caused because the kids couldn't stream their shows. We logged countless calls with vodacom and still, nothing happened. Latest SR is SR***. The tower servicing our area is located at Kwa-Lubisi in Pongola. Not sure if vodacom doesn't really care about servicing us because we are in a village. In a much as we are villagers but we are paying for the service which we are not getting. We even opted to open a new contract with mtn with the intention to cancel our home wifi and gradually port our numbers to a different service provider that will take us seriously, unlike vodacom. One of the agents we spoke to, advised that the tower might be damaged because it's hardly maintained and that's not our problem.