RS
Rone S
1 reviews | Active since Jun 2021
02 Feb 2022, 16:12
Pathetic service by Vodacom
Vodacom canceled my Fibre line due to their fault and since this morning 8am I am trying to have it reconnected with no success. I have been to a shop and called 5 times with no joy. Supervisor not calling back and have been placed on hold by a consultant for 20 minutes without coming back to me. I had to call again. Every consultant has a different story but nothing happens. I'm still disconnected.
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Replies (2)
Vodacom's replyOfficial
03 Feb 2022, 07:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Feb 2022, 07:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RS
Rone S's updateReviewer Update
05 Feb 2022, 15:01I have had no call from vodacom to date. Have called 9 more times, talking to different consultants - still without Fibre. It is not possible to speak to a supervisor as you get put on hold for 20 minutes, listening to music. What does one have to do to get service? Who do you speak to? I cannot afford moving to a new service provider, paying for a router etc again.
RS
Rone S's update05 Feb 2022, 15:01
Reviewer Update
I have had no call from vodacom to date. Have called 9 more times, talking to different consultants - still without Fibre. It is not possible to speak to a supervisor as you get put on hold for 20 minutes, listening to music. What does one have to do to get service? Who do you speak to? I cannot afford moving to a new service provider, paying for a router etc again.