Pathetic service by Vodacom

<p>A year ago my husband and I got exactly the same contract (smart S). We both got our numbers ported from another service provider. Everything was exactly the same even the phones at it was a deal Vodacom had that month. They made a mess up with my husband's contract in the beginning and sent him a new simcard with a new number instead of giving him a sim with the number that has been ported. They realised they made a mistake and cancelled the new sim and number and sent him another sim that was linked to the ported number. With my Smart S package I can topup my data with the *111# code which according to every shop is correct. My husband is also suppose to be able to do that on his smart S package, but when he tries he just gets a message that he is not allowed to do that. Apparently when the shop assistents looked on the system the systems shows that he is on a different package and does not have an open line, but when they look on the phone it says he is on the smart S package and he DOES have an open line. We have been to numerous vodacom shops, we have called customer care numerous times. Everytime they log a call and promises us they will get back to us to rectify the mistake and change it but nothing. When we go to another shop or call again and they look on the system they tell us nobody logged a call and they will have log a call. And then of course nothing happens and we have to call again and explain the entire story again. What is it going to take to rectify this problem. He now has to call the customer care everytime to add a data bundle to his account, but he called them two days ago to load 1 gig and still nothing has been loaded. Why must it be so difficult just to get his contract sorted out that it can work the way it is suppose to. Why must one always put up a huge fight before someone helps you. </p>