Pathetic service by Vodacom

On Wednesday 02/11/2022 , myself & my daughter went to Vodacom store @ Cape Gate at 09h00 to upgrade my contract. Mr Coetzee from the store , went onto the system to proceed with the renewal of the contract , this is where at hell broke loose. The system shows that my account is in arrears , but the balance owed on Vodacom system shows that i don't owe anything. Mr Coetzee assured me that my account is not in arrears and i confirmed this via my banking App that all debit orders has gone off my bank account. After several attempts by Mr.Coetzee to reach the account dept via telephone & emails , ABSOLUTELY NOTHING WAS DONE BY VODACOM ACCOUNT DEPT TO FIX THE SYSTEM ERROR. I was told to come back several times by Vodacom store , as the update of the system takes 2 to 4 hours. Since 02/11/2022 to 07/11/2022. I have visited the store with my daughter several times since 02/11/2022 to 07/11/2022 with the account error still not fixed and my application cannot proceed for a new contract. This is absolutely poor service by Vodacom , my expectation from Vodacom is to rectify this issues immediately as i have been a client of Vodacom for several years , PLEASE can someone from Vodacom at least react to this review urgently by contacting Vodacom store @ Cape Gate to rectify this problem.