PATHETIC SERVICE BY VODACOM

PATHETIC SERVICE BY VODACOM

I am very angry at vodacom and it's consultant. I was interested in a Nokia 8 bundle and as I normally do I called all the vodacom shops in Capetown area to hear which shop has it, since I didn't want to drive around looking for a phone. I talked to the guy at Century city and he told me they had it in stock. I drove 29 kilometres from my place to get to Century City, when I got there the guy I talked to had left the shop and I had someone else assist me with applying for a contract. The guy let me apply for that contact and promised me that even thought they don't have stock, they work together with Cellucity and he will get me a phone from them. We went through all the process of applying and I was approved, when it was time to get my device the guy had a problem getting the phone from Cellucity. So he had to cancel that application. I was very upset because if he was honest with me or asked Cellucity before making me apply he would have saved me time and money.

I realised that the deal might expire with me waiting for stock to arrive ath the shops, so I checked to see if there was no stock online and I saw they still had a few Nokia 8 bundles. I showed interested and a Vodacom online consultant called me. I app**** for a that contract on the 28/03/18 and I was approved, she told me that since we were heading to the easter holidays, I will only receive the device on Tuesday the 03/04/18. I was going to be at home in ther Free State, so I changed my delivery address to the one in Kroonstand. On Wednesday I called to find out how far my parcel was and the lady I talked to transferred me to the one I signed up with, she told me that they had a problem with the changing of addresses and my device should arrive Thursday or Friday. When I called her on Friday evening she further told me that they still had a problem and the device will definitely arrive on Monday 09/04/18. I asked where the device was exactly and she let me wait so that she could check on the system, she then told me that the item was dispatched and with ram. She further told me that it might be a problem to change addresses, when I told her I have had enough and wanted to cancel the order, she told me some storiesort and apologised for the delay and promised I will get the phone on Monday.

On Monday morning I received a call from another consultant from vodacom telling me that they wanted to dispatch my parcel but had a problem with my Rica address. I was so angry to hear that the device was still at Vodacom, I told that lady that I don't want that devicertain anymore because it clearly showe that they don't take their customers serious. She told me that the cancellation was going to take long and I should just be patient because she was going to send that device as soon as I gave her my details. I comp****. I got fed up when another consultant called me on Thursday 12/04/18 asking me for the same details(Rica address). When I told him I didn't want the order he hang up on me. I called and after a struggle managed to cancel that order. I still told them that I wanted to cancel it and just go and apply at the shop.

I was happy that I have settled that online deal and I will finally get a phone after such a struggle. To my surprise the guy told me that my credit score was 200, he couldn't believe it too because when I went to him last months, my score was a little over 700. He told me to go home and he will make calls in the morning to hear what was happening because he knows my score was higher than that. I went to the shop at 12 hoping everything was cleared, I was hurt when he told me he didn't come right with the calls he made but asked to keep my documents incase something changes. I called vodacom on the same day, Friday evening to understand what was happening. The lady I talked then explained that my credit record was lowered because I had cancelled a contract, I tried to find out how because that thing was never delivered, in fact it never even left their warehouse to start with. She transferred me to someone that she said was a manager, that guy sounded like he understood why I was upset. He themay told me that he was going to log this issue in and have people review this matter and try to sort it out.

I called this afternoon and the consultant I talked to at the after sale department didn't want to hear me out, she just kept on telling me that there is nothing to be done and that there is nothing logged in with regard to the manager guy I talked to on Friday. However after the call is had with that manager guy I received a service request reference. I also ran out of energy trying to explain to her what I was talking about, so I hang up and thought I should ask for help here.

I am also very worried that my credit record has been affected negatively by the incompetence of other people. This is really messed up, six months is a long time. I always try and maintain a good credit record.

I AM VERY DISAPPOINTED AND EXTREMELY ANGRY AT THE SERVICE I RECEIVED FROM VODACOM AND MOST OF THEIR PATHETIC CONSULTANT. I WILL NEVER ADVICE ANYONE TO TAKE ANY CONTRACT WHATSOEVER WITH VODACOM BECAUSE IT CLEARLY SHOWS THAT THEY DON'T NEED OUR MONEY AND THEY HAVE A LOT OF *********** AND RUDE CONSULTANT.